Copy of ADLO + CO FAQ


HOW LONG DOES IT TAKE TO SHIP?

Current turn around times is 3-7 business days and most items should only take about 2-7 business days to arrive in the mail.  You will receive an email with tracking information when your item has shipped. If you need something a bit sooner please send us a message so we can send you rates for expedited shipping.
Unfortunately we can not be responsible once the item has shipped and the product is delayed due to USPS re-routing packages etc.  
If a shipment is undeliverable and returned to sender we will issue a refund minus the shipping cost.  Please make sure your address is entered correctly at check out!
FREE US shipping ALWAYS offered for orders of $50 or more! Use code SHIPFREE50

I NEED MY ORDER FAST! DO YOU OFFER EXPEDITED SHIPPING?

Yes,  if you need something expedited simply choose our expedited shipping option ( US ONLY).  We will get your package out with in 1-2 business days and your package will ship Priority Shipping which should arrive within 2-3 business days once the items ships.  All items go through a quality process and prepped before shipment! So leave us a note at checkout so we can push your order and make sure it gets to you quicker! Email us for special requests!

ARE THE WOOD TOYS SAFE FOR MY BABY USE?

Absolutely!  All of our products are tested and are North American Sourced and in compliance with the CPSIA.  
Our products are intended for use under adequate adult supervision. The small parts that we carry can present a choking hazard for small children and should never be left around an unsupervised child or baby.
All of our wood teethers are intended for babies with little to no teeth at all.  The wood should always be inspected prior to EACH use to ensure that the wood is still in its original form and should be discarded if there is ANY sign of damage from normal wear and tear!
We currently have the option to have the wood treated.  In this case we treat our wood products with an ALL Organic Coconut Oil.  The oils used to treat these wood products are ALL food grade and safe if consumed.
DISCLAIMER:
All of the products that we carry have met very specific safety and quality standards, however, in no way whatsoever does this bind or obligate ADLO + CO to any responsibility for our products, or their use.  Our buyers understand that by purchasing our products, the buyer assumes any and all responsibility and liability for our products and/or the use thereof. Customers should always inspect and monitor the wear and tear of their products, discontinue use at the first sign of damage.  
The cords, clasps and (non-wood) pacifier clips that we carry are not intended to be chewed on and should not be used as such.

DO YOU OFFER REFUNDS?

All sales are final. We currently do not accept any kind of returns due to sanitary precautions.  If you are unhappy or there is something wrong with the items purchased please message us at ohhello@addyandarlowe.com within 48 hours of delivery!

HOW SHOULD I CLEAN THE PACIFIER CLIPS AND WOOD TEETHERS?

Gently spot clean the pacy clip with mild soap and a lightly damp towel.  Please do not wash or soak in water as this may cause the clip to rust.
WARNING
Please do NOT leave your children unattended when using any of our accessories.  They should not be tied around their neck or left on while the child is sleeping.  Please inspect all parts before each use, discard if the item is damaged.